Customer service is important to us. We promise you’ll love our product. If for some reason you are unhappy with your purchase, contact us within 7 days of receipt. Upon the return of the item, we’ll refund your purchase. Return shipping is the responsibility of the Buyer.
If you aren’t entirely happy with your purchase, please let us know within 7 days of receipt. Return the item in an unused and as-new condition and we will refund your purchase. At this time we do not do exchanges. Return shipping is the responsibility of the Buyer, and initial shipping costs are not refunded.
Because we handle all sales through Etsy and PayPal, we never have access to your financial information. We do require your name, shipping address, and email address. This information is used to fill orders or contact you if there is a problem. We do not sell, distribute, or disclose your information.
We mail via USPS within the US and select countries and include tracking numbers with all orders. Orders generally ship within 1 to 2 business days for items in stock. Out of stock and custom orders may require longer processing times.
By purchasing from Smallhouse Models, you agree to be added to our newsletter. You may unsubscribe from it at any time, by following the unsubscribe link in the email itself. These newsletters contain useful information concerning new products, discounts and coupons, and dollhouse community news.
Yes, we do sell wholesale! See our wholesale policies and then email us. Our wholesalers must have a publicly accessible retail website and have a registered and current tax EIN number. We link to all of our wholesalers’ websites to better serve our customers.
We do occasionally provide coupon codes to our loyal followers via our newsletter. Sign up to receive our newsletter today!
This discount is for customers who are not resellers. You must email or Etsy Convo us with the items and the amount you intend to purchase prior to placing your order or this offer is not valid. Your discount code will be sent to you via the same method you contacted us.